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Total loss guide
If you and your insurer disagree on your totaled vehicle's value, many policies include a built-in way to resolve it. Here's how the appraisal clause generally works — you make every decision.
This guide explains, in general terms, how the auto-insurance appraisal-clause process typically works. It is general information, not legal advice, and does not create any representation or attorney-client relationship. Your policy's exact wording controls the process. For advice about your specific claim, consult a licensed attorney.
The appraisal clause is a provision found in many auto insurance policies. It's a built-in option for resolving a disagreement about the amount of a loss — for example, how much your totaled vehicle was actually worth.
It applies to a disagreement over value, not over whether something is covered. And it's a first-party remedy — a provision of your own policy with your own insurer.
The appraisal clause generally comes into play when you and your insurer disagree on the amount, and you haven't yet accepted or cashed the settlement or signed a release.
Once you accept the offer, the disagreement is usually considered settled — so timing matters.
The steps vary by policy, but the general pattern is: one side makes a written demand for appraisal; each side names its own competent, independent appraiser; the two appraisers confer to try to agree on a value.
If they can't agree, they select a neutral umpire. A value agreed to by any two of the three is generally binding, and the costs are typically split between the parties.
Claimly provides the independent valuation report, this general educational guide, and an editable letter you can use to invoke the clause. That's the product.
You do the rest: you send the letter, you name your own independent appraiser if it goes to formal appraisal, and you make all the decisions. Unless you separately purchase the Appointed Total Loss Appraiser service, Claimly is not your appraiser, does not join the appraisal panel, does not negotiate, and does not act for you with your insurer. Where that service is purchased, the appointed appraiser's role is limited to the appraisal-clause valuation process described in the service terms.
This guide explains, in general terms, how the auto-insurance appraisal-clause process typically works. It is general information, not legal advice, and does not create any representation or attorney-client relationship. Your policy's exact wording controls the process. For advice about your specific claim, consult a licensed attorney.
Claimly Auto prepares an independent opinion of your vehicle's value. We do not represent you, do not contact your insurer, and do not negotiate your claim. Unless you separately purchase the Appointed Total Loss Appraiser service — an optional service with its own terms under which a certified independent appraiser serves as your appointed appraiser under your policy's appraisal clause — we do not participate in any appraisal proceeding on your behalf. This is not legal advice. The appraisal clause is a provision of your own insurance policy; read your policy and consult a licensed attorney for advice about your specific situation.
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