Privacy Policy

What we collect

Contact information (name, email, phone), vehicle information (VIN, year, make, model, mileage), accident and claim details you provide, documents you upload (repair invoices, photos, contracts, vehicle history), payment and transaction information, and limited usage data.

Payment and transaction information: payment card processing is handled by Stripe. Claimly does not receive or store your full payment card number, although we may receive transaction details such as payment status, transaction identifiers, amounts and tax, and the billing email used at checkout.

Documents you upload may contain additional personal information about you or other individuals, depending on the document.

Please do not upload Social Security numbers, bank account credentials, medical information, or other highly sensitive information unless specifically requested by Claimly for the service.

Optional analytics data is collected only after you accept analytics cookies. Basic hosting and security logs are collected as part of operating the service.

Where we get information

We collect personal information primarily from you, including through our website, forms, account, uploads, communications, and purchases. We may also receive limited information from service providers that support transactions or the service, such as payment confirmations from Stripe and technical information from our hosting and security providers.

Why we collect it

To produce your appraisal report, process your payment, deliver your documents, provide support, meet legal and record-keeping obligations, and improve the service.

We use documents you provide primarily to prepare and support your requested appraisal services, including document review, report preparation, quality assurance, customer support, security, and required recordkeeping.

Technology, including AI-assisted tools, may help process and organize information contained in those documents. A human appraiser reviews the relevant evidence and is responsible for the final opinion of value. See our AI & Human Review Disclosure.

We may create aggregate or deidentified information that is not reasonably capable of being associated with you and use that information for analytics and service improvement as permitted by law.

Where it is stored and who we share it with

Your data is stored in our database (Supabase) and private document storage (Cloudflare R2). See the service-provider list and the summary table below.

We disclose personal information to service providers and contractors as reasonably necessary to operate Claimly and provide the services you request. We may also disclose information where required by law, to protect Claimly or others, investigate fraud or security issues, establish or defend legal claims, or in connection with a merger, financing, acquisition, reorganization, or sale of all or part of the business.

We do not sell personal information.

How long we keep it

Appraisal reports and associated workfiles are generally retained for five years after the report is delivered, or longer where reasonably necessary to comply with applicable law, professional recordkeeping requirements, resolve a dispute, enforce our agreements, or comply with a legal hold. Account data is kept while your account exists. Estimate and marketing data is kept for a shorter period and is deletable on request.

We honor verified deletion requests as required by applicable law. Certain information may be retained where permitted or required by law, including to complete transactions, maintain required business or professional records, detect or prevent fraud and security incidents, resolve disputes, enforce agreements, or comply with legal obligations or legal holds.

How we protect information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No system or method of transmission can be guaranteed to be completely secure.

Your privacy rights

Depending on where you live and subject to applicable law, you may have the right to request access to personal information we maintain about you, correct inaccurate information, request deletion, obtain a portable copy of certain information, or exercise applicable opt-out rights. You also have the right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.

To exercise a right, use the privacy request page or your account portal, or contact us. We verify requests before acting on them, and an authorized agent may submit a request for you with proof of authorization.

Our site honors qualifying opt-out preference signals such as Global Privacy Control: when your browser sends one, optional analytics stays off. We do not sell or share personal information within the meaning of applicable state privacy laws.

California residents: the rights above include the CCPA/CPRA rights to know and access, correct, delete, and opt out of qualifying sale or sharing. We do not knowingly sell or share the personal information of consumers under 16 years of age.

Children

Claimly Auto's services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children through the service.

Contact

Privacy questions and requests: use the Contact page or the privacy request page. We respond within the timelines required by applicable law.